Customer Services

What are my options?

UK and Ireland
Buy & Collect	FREE
Standard	£3 or FREE on orders of £50 or more
Next Day	£6
Nominated Evening	£8
Nominated Day	£6
Same Day	£10
Collect+	£4
Furniture	£30 - FREE on orders over £1,500
Large Fitness Equipment	£30 - FREE on orders over £1,500
Large Items	£3
Large Kitchen Appliances	FREE
Large TVs and Accessories	FREE
Fresh Foods	£6
Gift Experiences	FREE
Gift Experiences Ireland	£3

Please note: We cannot deliver on English public holidays or at specific times of day, unless otherwise stated.
 

International
Standard	£6 - £10
Express	£10 - £20

Please note: we cannot deliver on Saturdays, English public holidays or at specific times of the day, unless otherwise stated.
 

Buy and Collect

You can buy online and collect from any House of Fraser store. This service is available 7 days a week and is FREE of charge.

Order before 5pm for collection instore from 12noon the NEXT DAY

Please note: If you are collecting from our Belfast or Dundrum store, you will need to allow 48 hours for delivery. Our City and Cirencester stores do not open on Sundays.

Here's how it works:

Step 1 - Buy Online

Place your order online by 5pm on any day of the week and your order will be available to collect in store from 12noon the following day.

If you place your order after 5pm, it will be available for collection the day after tomorrow (i.e. an order placed after 5pm on Monday will be available for collection from 12noon on Wednesday).

If you are collecting your order from our Belfast or Dundrum store, please allow 48 hours for delivery (i.e. an order placed before 5pm on Monday will be available for collection from 12noon on Wednesday).

If you wish to collect your order from the City or Cirencester stores, please be aware that these stores do not open on Sundays.

Whichever store you choose, we will send you a text message and email when your items are ready for collection at your chosen store.

The Buy & Collect service is available for most, but not all, items online. Therefore, we suggest you check the individual product pages to see whether the item is available for this service.

Step 2 - Collect in Store

When you arrive in store, please go to the Buy & Collect desk to pick up your order. Details of this can be found on our store pages or simply ask a member of staff in store.

Remember! When collecting your order please bring the following with you:

1. A copy of your confirmation, despatch, or ready for collection email, or your ready for collection text
2. The card that you used to purchase the items, or photographic ID (a driving license or passport).

If you would like someone else to collect the order on your behalf, they must bring both the above to the Buy & Collect desk, plus your written permission.

If, for any reason, you are unable to collect your order when it’s ready, please contact the store to arrange an alternative date for collection. But, don't worry, we will keep your order at your chosen store for seven (7) days from the date of delivery to the store.

After this period, you will be contacted and offered the opportunity to extend the collection date or to have a refund via your original method of payment. The item/s will then be returned to our warehouse.

Should you wish to request a refund, please refer to our Customer Services Returns Policy.

 

Standard - £3

FREE when you spend £50 or more *

You will receive your order within 3-5 working days, Monday to Friday

Includes delivery to the Scottish Highlands and Islands and the British Forces Post Office (BFPO).

*Free Delivery Terms & Conditions

FREE delivery is not available when you purchase from third party websites accessed via the House of Fraser website, unless otherwise stated.

Next Day - £6

Order before 5pm for delivery the NEXT DAY

Choose to receive your order between 8am and 8pm, Monday to Saturday. Orders placed after 5pm will be processed the next day. Orders placed after 5pm on Saturday or any time on Sunday will arrive on Tuesday. Specific delivery times cannot be guaranteed.

Excludes certain UK islands, Scottish Highlands and Islands, and BFPO, please see below for list of postcodes.

Next Day delivery delivery is not available to the following postcodes:

HS2, PA61-PA75, PA78, ZE2, ZE3, KW16, KW17, PH30, PH41-PH44

Nominated Evening - £8

Order before 5pm for delivery the following evening 6pm - 10pm, Mon - Fri

You will be prompted to select a specific evening to suit you.

Nominated evening delivery is only available to postcodes within the M25.  We are not able to give you a specific delivery time within the time window.

Nominated Day - £6

Choose to receive your order Monday to Saturday, between 8am and 8pm

Order before 5pm if you would like your delivery tomorrow

For orders placed after 5pm on Saturday or any time Sunday, the earliest day you will be able to choose is Tuesday. We are not able to give you a specific delivery time.

Excludes certain UK islands, Scottish Highlands and Islands, and BFPO.

Nominated Day delivery delivery is not available to the following postcodes:

HS2, PA61-PA75, PA78, ZE2, ZE3, KW16, KW17, PH30, PH41-PH44

Same Day - £10

Choose to receive your order Monday to Friday, between 6pm and 9pm. Order before 12noon to receive delivery on the same day.

Same Day delivery is only available within the M25, Milton Keynes and selected areas within Reading, Slough, Hertfordshire, Windsor, Maidenhead, Birmingham, Wolverhampton, Coventry and Walsall.

We are not able to give you a specific delivery time.  Same Day delivery is not availabe for Large Kitchen Appliances, Goldsmiths products, Red Letter Day experiences, Furniture, selected Tec7 Technology and any items that have specific delivery requirements or are made to measure.

Same Day delivery is available to the following postcodes:

AL1-6, AL8 AL10,B1-98, DY1-2, DY4, BR1-8, CR0, CR2-CR8, CV1-7, DA1, DA5-8, DA14-18, E1W,E1-18, EC1A, EC1M, EC1N, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2R, EC2V, EC2Y, EC3A, EC3M, EC3N, EC3R, EC3V, EC4A, EC4M, EC4N, EC4R, EC4V, EC4Y, EN1-5, HA0-9, HP1-4, IG1-11, KT1-13, KT15, KT17-21, LU1-2, LU4, MK1-17, MK19, N1-22, NW1-11, RG1-2, RG4-6, RG10, RG12, RG30, RG41, RM1-20,RM50, SE1-28, SG1, SG3-4, SG6, SL0-6, SM1-7, SW2-20, SW1A, SW1E, SW1H, SW1P, SW1V, SW1W, SW1X, SW1Y, TN16, TW1-20, UB1-11, W10-14,W1B, W1C, W1D, W1F, W1G, W1H, W1J, W1K, W1S, W1T, W1U, W1W, W2-9, WC1A, WC1B,WC1E, WC1H, WC1N, WC1R,WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, WD3, WD17-19, WD23-25, WS1-6, WS8-10, WV1-4, WV11-14

 

Collect+ - £4 (Monday to Friday)

Collect+ is a new service that delivers your order to a local convenience shop. Order before 5pm for collection 2 days later.

With a network of over 4,500 local shops, open from early until late and often 7 days a week, Collect+ allows you to drop off or pick up parcels at a time and place that suits you.

You will receive an email and SMS confirmation between 12 noon and 7pm to let you know that your order is available for collection. (Please note that delivery to Northern Ireland and the Scottish Highlands and Islands will take a day longer.)

LARGE ITEMS - £3

You will receive your order in 3-5 working days, Monday to Friday, between 9am and 5pm

Delivery is only available to the UK mainland. This does not include delivery to the Channel Islands, Isle of Man, Northern Ireland and Ireland, the Scilly Isles, and the Scottish Highlands and Islands.

We are not able to give you a specific delivery time.

What is classified as a large item?
Please see individual products to confirm but this may include a large mirror or large lamp for example.

 

LARGE KITCHEN APPLIANCES - FREE

Monday to Friday

Large kitchen appliances are managed by a third party, visit House of Fraser Large Kitchen Appliances for more information.

Free Delivery

There is no charge for the professional 'direct to your door' delivery service, regardless of how many items you order (There is a small additional charge of £6.99 for Rapid Delivery and an additional charge of £9.79 for Northern Ireland).

Multiple Deliveries

If you order your appliances together they will be delivered together, regardless of how many different products or brands that you order!

Quick and Efficient Service

All appliances come from a central warehouse and are normally available for UK mainland delivery within 3-7 days (this is slightly longer for Northern Ireland, typically within 14 days). A rapid delivery service is available on selected appliances, which takes as little as two days to be delivered (excluding Northern Ireland).

Commitment Dates

Delivery is available to all UK mainland postcodes 7 days a week, including Saturdays and Sundays for £9.99 extra. (This excludes Northern Ireland and selected postcodes for the Isle of White).

4-Hour Delivery Slots

You will receive a call the evening before your delivery between 7:30 and 10:00 to confirm your 4 hour delivery slot.

Delivery Day Communication

Your driver will call you the morning of delivery, between 7am – 10am to reconfirm your 4 hour delivery slot...

Professional Two-man Delivery Teams

All deliveries are carried out by a fully trained, professional two man team to ensure that your appliances are carried safely into a room of your choice.

Connection

Your new appliances can be connected for a small additional charge of £14.99 to save you the hassle of having to book your own fitter at an average cost of £80.

 

FURNITURE - £30

FREE when you spend £1,500 or more *

Receive your delivery on a specified day, Monday to Friday, between 7.30am and 6pm

Delivery is only available to the UK and EIRE. This does not include delivery to the Channel Islands, Isle of Man, the Scilly Isles, and the Scottish Highlands and Islands.

Once settlement is received and the furniture is available, our Home Delivery provider will contact you to arrange delivery. The initial offer of delivery will be for a specific day, depending on the location of the delivery address. The delivery company will contact you the day before delivery with a 2 hour delivery window. If the delivery date is unsuitable, then an alternative date will be offered.

Upon delivery the crew will ask you to inspect the packaging  for any sign of damage. Please take some time to ensure everything  is in order.

Most deliveries will be made to the room of your choice, where the crew will unpack and assemble  your Furniture or Bed**. Once again you will be asked to inspect the item for any sign of damage. Having inspected  the product, you will be asked to sign a customer’s satisfaction  note. Please take the time to fill in as much detail as possible, so that we can continue to improve our delivery service. All wrapping  will be removed  after inspection.

Should you prefer not to have goods unpacked, please inspect the packaging  for damage. The delivery team will unwrap the goods for inspection and then re-cover the product using the original packaging.

**Certain items are available as self assembly only.

Important information, please read:

• If you cannot accommodate the delivery within 21 working days of the proposed delivery date, the delivery company will store the goods.  However, this will incur a storage charge payable directly to the delivery company.  They will advise you of the charge, which will vary dependent on the number of days and type and size of furniture being stored.

• If there is no one available to accept the delivery on the day agreed with the courier, a £80 charge will be payable directly to the delivery company and they will contact you to arrange an alternative date.  If the alternative date is not within 21 working days of the original date of delivery, the delivery company will store the goods subject to the terms and conditions above.

• If you are unable to accommodate the delivery, you will need to inform us at least 24 hours in advance of the delivery date to arrange an alternative date at no extra charge. However, if the alternative date is not within 21 days of the original date of delivery, the delivery company will store the goods subject to the terms and conditions above.

Flexa Furniture

Delivery is available Monday to Friday

Orders placed with Flexa UK Ltd will be delivered by Masters Logistics Ltd. Flexa UK Ltd will confirm the order, while Masters Logistics Ltd will be in touch to agree a specific date and time. You will be contacted by email to confirm the delivery date.

When your order arrives, you will be able to inspect the product before signing for delivery.

Each order will include a delivery note with return instructions and contact details for Flexa UK Ltd.

If you are not home when your order is delivered, we will be in touch to re-arrange delivery.

Delivery is available to all of the UK

LARGE FITNESS EQUIPMENT - £30

Delivery within 7 – 14 working days

Fitness Accessories Delivery within 5 working days

Delivery between 7.30am – 6.00pm

DELIVERY FOR ORDERS OVER £1,500 - FREE

Delivery for smaller Fitness items, under £50 - £3

Delivery for Fitness items from £50 to £1,500 - £30

Once settlement  is received and the goods are available, our Home Delivery provider will contact you to arrange delivery. The initial offer of delivery will be for a specific day, depending on the location of the delivery address. The delivery company will contact you the day before delivery with a 2 hour delivery window. If the delivery date is unsuitable, then an alternative date will be offered.

Delivery option dates will vary depending upon postcode and there may be additional charges for deliveries to highlands, offshore or BT postcodes. Deliveries will be to ground floors only, access permitting. Please note that compensation is not offered if a delivery is late.

Upon delivery the crew will ask you to inspect the packaging  for any sign of damage. Please take some time to ensure everything  is in order.

Please ensure that you read the Fitness Safety Warning and consult your doctor prior to exercising.

Please report any damage to your equipment within 48 hours.

**Certain items are available as self assembly only.

Please note:

If you cannot accommodate for the delivery of the goods within 21 working days, then a storage charge to hold the goods on your behalf will be payable directly to the courier.

If there is no one available to accept the delivery on the day agreed with the courier, an £80 charge for redelivery will be payable directly to the courier. If you are unable to accommodate the delivery, you must inform us at least 24hrs in advance of the delivery day to arrange another date at no extra charge. However, if the revised delivery date exceeds 21 days from the date of the original delivery, a storage charge may apply and the goods will not be redelivered until this has been paid.

All Customer Services enquiries, whether presale or returns, need to go through the call centre.

Fitness Returns

Fitness products may not be returned to stores.

Please ensure that products are returned within 14 days of receipt. Returns will not be accepted if the product has been assembled or installed. Please ensure that goods are in the original packaging.

If returning large equipment a collection charge of £20 will be deducted from the refund. If returning fitness accessories, the customer must send the goods back to the supplier - i.e. the Connection Fitness Warehouse - at their own expense.

All collections will be arranged by Connection Fitness. House of Fraser will issue a refund once the goods have been returned.

If the goods are faulty/damaged, then collection and refund may be free of charge, however in the first instance Connection Fitness would look to remedy this via an engineer visit, for larger equipment.

LARGE TVs & ACCESSORIES - FREE

Choose to receive your order Monday to Friday, between 9am and 5pm

You will be prompted to choose a specific day to suit you. Order before 12noon if you would like your TV delivered tomorrow.

The first available delivery day for orders placed after 12pm on Friday or any time on Saturday or Sunday is Tuesday. We are not able to give you a specific delivery time.

Delivery for TVs 26" or over is only available to the UK mainland.This does not include delivery to the Channel Islands, Isle of Man, Northern Ireland and Ireland, Scilly Isles and the Scottish Highlands and Islands.

FRESH FOOD - £6

Our fresh food comes from Inverawe Smokehouse (deliveries Tuesday to Friday) and Paxton & Whitfield (deliveries Tuesday to Thursday)

Order before 3pm for Next Day delivery, between 9am and 5pm.

Orders placed after 3pm on Friday and any time on Saturday or Sunday will arrive on Tuesday. Specific delivery times cannot be guaranteed.

These products can only be delivered to UK mainland (excluding some Scottish Highlands and Islands or Remote areas, please click here for specific postcodes). This does not include delivery to the Channel Islands, Isle of Man, Northern Ireland and Ireland and the Scilly Isles.

PAXTON & WHITFIELD DIRECT DESPATCH DETAILS

• Paxton & Whitfield despatch Monday to Wednesday on a next day delivery basis (Tues, Weds or Thurs.)

• As some of these products are perishables, Paxton & Whitfield do not deliver on Fridays, to prevent orders being stored over the weekend.

• Paxton & Whitfield use UPS Standard Delivery service, which is a next day delivery service (Tuesday to Thursday between 9am and 6pm).

• The customer must ensure that someone is in between these hours to sign for the delivery on the date specified for delivery.

• The customer must provide a daytime contact number for the recipient in the event that Paxton & Whitfield may encounter difficulties with the delivery.

• Paxton & Whitfield will only use this information to contact the recipient, regarding the delivery of the order.


Delivery Instructions

• It is a signed for delivery. If a signature is unobtainable, the parcel will be stored until further instructions are given.

• Delivery instructions are given at the customer’s risk. E.g. ‘Leave in garage if no-one is in’.

• Paxton & Whitfield cannot accept responsibility for non-delivery of goods, if insufficient or inaccurate details are supplied. In the event of non-delivery due to insufficient or inaccurate details, the customer will be charged for delivery and the value of the goods will not be refunded.

• For UK mainland delivery (excluding Highlands and Islands), Paxton & Whitfield charges £10, to cover postage and packaging, including chilled, insulated packaging where appropriate.


Substitutions

• Part of the attraction of artisan food is that it varies from season to season, so product may not taste identical each time. Should an item become unavailable, Paxton & Whitfield will substitute with a product considered equal in terms of style and value.

• If an order has not been received or the customer is unhappy with the order, they must contact House of Fraser within 24 hours of anticipated delivery.


Returns and Refunds

• Should a customer wish to return a product, they should contact House of Fraser. Paxton & Whitfield will determine whether a credit will be issued to the client.

• Paxton & Whitfield are unable to accept the return of perishable products.


Cancellations

• Paxton & Whitfield reserve the right not to accept or to cancel any order, once accepted, without penalty.


Age Restrictions

• Sales of alcohol and knives are restricted to those of the age of 18 and over.


Optional Extras

• Customers are able to have a gift message included with their order at no extra cost. Paxton & Whitfield are able to provide a quote for further bespoke requirements.
 

 

GIFT EXPERIENCES - FREE

You will receive your order within 3 working days via Royal Mail first class post (deliveries Monday to Saturday).

GIFT EXPERIENCES IRELAND - £3

You will receive your order within 7 working days via Royal Mail first class post (deliveries Monday to Saturday).

International Delivery Options

We have two options for International Delivery. To have your order sooner, you can pay a little more for our Express service, or if you are not in too much of a hurry, select our competitively priced Standard service.

To check if a certain product is available for international delivery, please visit the product page where you will see the international delivery aeroplane icon displayed. See the table below for more details about delivery charges and when you can expect to receive your order.

	Standard Delivery		Express Delivery
Country	Price	Within	Price	Within
Albania	£6	Up to 8 days	£10	Up to 4 days
American Samoa	£10	Up to 10 days	£20	Up to 8 days
Andorra	£6	Up to 8 days	£10	Up to 4 days
Anguilla	£10	Up to 10 days	£20	Up to 5 days
Antigua and Bermuda	£10	Up to 10 days	£20	Up to 6 days
Argentina	£10	Up to 10 days	£20	Up to 6 days
Armenia	£10	Up to 10 days	£20	Up to 5 days
Aruba	£10	Up to 10 days	£20	Up to 5 days
Australia	£10	Up to 10 days	£20	Up to 5 days
Austria	£6	Up to 8 days	£10	Up to 3 days
Azerbaijan	£10	Up to 10 days	£20	Up to 5 days
Bahamas	£10	Up to 10 days	£20	Up to 5 days
Bangladesh	£10	Up to 10 days	£20	Up to 5 days
Barbados	£10	Up to 10 days	£20	Up to 5 days
Belarus	£6	Up to 8 days	£10	Up to 5 days
Belgium	£6	Up to 8 days	£10	Up to 3 days
Belize	£10	Up to 10 days	£20	Up to 6 days
Bermuda	£10	Up to 10 days	£20	Up to 5 days
Boznia & Herzegovina	£6	Up to 8 days	£10	Up to 4 days
Brazil	£10	Up to 10 days	£20	Up to 6 days
British Virgin Islands	£10	Up to 10 days	£20	Up to 6 days
Bulgaria	£6	Up to 8 days	£10	Up to 4 days
Canada	£10	Up to 10 days	£20	Up to 5 days
Cape Verde	£10	Up to 10 days	£20	Up to 6 days
Cayman Islands	£10	Up to 10 days	£20	Up to 5 days
Chile	£10	Up to 10 days	£20	Up to 5 days
China	£10	Up to 10 days	£20	Up to 5 days
Colombia	£10	Up to 10 days	£20	Up to 5 days
Cook Islands	£10	Up to 10 days	£20	Up to 6 days
Costa Rica	£10	Up to 10 days	£20	Up to 5 days
Croatia	£6	Up to 8 days	£10	Up to 3 days
Cuba	£10	Up to 10 days	£20	Up to 6 days
Cyprus	£6	Up to 8 days	£10	Up to 4 days
Czech Republic	£6	Up to 8 days	£10	Up to 3 days
Denmark	£6	Up to 8 days	£10	Up to 3 days
Dominican Republic	£10	Up to 10 days	£20	Up to 5 days
East timor	£10	Up to 10 days	£20	Up to 7 days
Ecuador	£10	Up to 10 days	£20	Up to 5 days
El Salvador	£10	Up to 10 days	£20	Up to 5 days
Estonia	£6	Up to 8 days	£10	Up to 3 days
F.Y.R.O.M (Macedonia)	£6	Up to 8 days	£10	Up to 4 days
Fiji	£10	Up to 10 days	£20	Up to 6 days
Finland	£6	Up to 8 days	£10	Up to 3 days
France	£6	Up to 8 days	£10	Up to 3 days
French Guiana	£10	Up to 10 days	£20	Up to 5 days
Georgia	£10	Up to 10 days	£20	Up to 6 days
Germany	£6	Up to 8 days	£10	Up to 3 days
Gibraltar	£6	Up to 8 days	£10	Up to 5 days
Greece	£6	Up to 8 days	£10	Up to 3 days
Greenland	£10	Up to 10 days	£20	Up to 3 days
Grenada	£10	Up to 10 days	£20	Up to 5 days
Guadeloupe	£10	Up to 10 days	£20	Up to 6 days
Guam	£10	Up to 10 days	£20	Up to 6 days
Guatemala	£10	Up to 10 days	£20	Up to 5 days
Guyana	£10	Up to 10 days	£20	Up to 6 days
Haiti	£10	Up to 10 days	£20	Up to 5 days
Honduras	£10	Up to 10 days	£20	Up to 5 days
Hong Kong	£10	Up to 10 days	£20	Up to 4 days
Hungary	£6	Up to 8 days	£10	Up to 3 days
Iceland	£6	Up to 8 days	£10	Up to 3 days
India	£10	Up to 10 days	£20	Up to 5 days
Israel	£10	Up to 10 days	£20	Up to 4 days
Italy	£6	Up to 8 days	£10	Up to 3 days
Jamaica	£10	Up to 10 days	£20	Up to 5 days
Japan	£10	Up to 10 days	£20	Up to 5 days
Kazakstan	£10	Up to 10 days	£20	Up to 6 days
Korea (South)	£10	Up to 10 days	£20	Up to 5 days
Kosovo	£6	Up to 8 days	£10	Up to 6 days
Kyrgyzstan	£10	Up to 10 days	£20	Up to 5 days
Latvia	£6	Up to 8 days	£10	Up to 3 days
Liechtenstein	£6	Up to 8 days	£10	Up to 3 days
Lithuania	£6	Up to 8 days	£10	Up to 3 days
Luxembourg	£6	Up to 8 days	£10	Up to 3 days
Macau	£10	Up to 10 days	£20	Up to 4 days
Maldives	£10	Up to 10 days	£20	Up to 6 days
Malta	£6	Up to 8 days	£10	Up to 4 days
Marshall Islands	£10	Up to 10 days	£20	Up to 7 days
Martinique	£10	Up to 10 days	£20	Up to 5 days
Mauritius	£10	Up to 10 days	£20	Up to 5 days
Mexico	£10	Up to 10 days	£20	Up to 6 days
Moldova	£6	Up to 10 days	£10	Up to 5 days
Monaco	£6	Up to 8 days	£10	Up to 3 days
Montenegro	£6	Up to 8 days	£10	Up to 5 days
Montserrat	£10	Up to 10 days	£20	Up to 6 days
Morocco	£10	Up to 10 days	£20	Up to 4 days
Nepal	£10	Up to 10 days	£20	Up to 6 days
Netherlands	£6	Up to 8 days	£10	Up to 3 days
New Caledonia	£10	Up to 10 days	£20	Up to 6 days
New Zealand	£10	Up to 10 days	£20	Up to 5 days
Nicaragua	£10	Up to 10 days	£20	Up to 5 days
Norway	£6	Up to 8 days	£10	Up to 4 days
Palau	£10	Up to 10 days	£20	Up to 6 days
Panama	£10	Up to 10 days	£20	Up to 5 days
Paraguay	£10	Up to 10 days	£20	Up to 6 days
Peru	£10	Up to 10 days	£20	Up to 5 days
Philippines	£10	Up to 10 days	£20	Up to 5 days
Poland	£6	Up to 8 days	£10	Up to 3 days
Portugal	£6	Up to 8 days	£10	Up to 3 days
Puerto Rico	£10	Up to 10 days	£20	Up to 5 days
Romania	£6	Up to 8 days	£10	Up to 3 days
Saint Kitts & Nevis	£10	Up to 10 days	£20	Up to 7 days
Saint Lucia	£10	Up to 10 days	£20	Up to 7 days
Saint Vincent & the Grenadines	£10	Up to 10 days	£20	Up to 7 days
Samoa	£10	Up to 10 days	£20	Up to 6 days
San Marino	£6	Up to 8 days	£10	Up to 3 days
Serbia	£6	Up to 8 days	£10	Up to 4 days
Seychelles	£10	Up to 10 days	£20	Up to 6 days
Singapore	£10	Up to 10 days	£20	Up to 4 days
Slovak Republic	£6	Up to 8 days	£10	Up to 3 days
Slovenia	£6	Up to 8 days	£10	Up to 3 days
Soloman Islands	£10	Up to 10 days	£20	Up to 7 days
South Africa	£10	Up to 10 days	£20	Up to 4 days
Spain	£6	Up to 8 days	£10	Up to 3 days
Sri Lanka	£10	Up to 10 days	£20	Up to 5 days
Suriname	£10	Up to 10 days	£20	Up to 6 days
Sweden	£6	Up to 8 days	£10	Up to 3 days
Switzerland	£6	Up to 8 days	£10	Up to 3 days
Taiwan	£10	Up to 10 days	£20	Up to 4 days
Thailand	£10	Up to 10 days	£20	Up to 5 days
Trinidad & Tobago	£10	Up to 10 days	£20	Up to 5 days
Turkey	£6	Up to 8 days	£10	Up to 3 days
Turks & Caicos	£10	Up to 10 days	£20	Up to 6 days
Ukraine	£6	Up to 8 days	£10	Up to 4 days
United States	£6	Up to 10 days	£10	Up to 4 days
Uruguay	£10	Up to 10 days	£20	Up to 5 days
Uzbekistan	£10	Up to 10 days	£20	Up to 6 days
Venezuela	£10	Up to 10 days	£20	Up to 5 days
Virgin Islands	£10	Up to 10 days	£20	Up to 5 days

Please note we cannot carry out international deliveries on Saturdays (unless specified), English public holidays or at specific times of the day.

To protect our customers from fraudulent credit card use, all orders are subject to security screening and if any irregularities are found, the order may not be processed.

Deliveries outside the UK are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from us. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.

Please note that many countries have import restrictions on certain products or materials. You are responsible for checking with the local customs authorities before placing an order for international delivery. We are unable to offer you any assistance in this regard. If the international delivery is outside the EU, is it advisable to keep your total basket value below the customs duty threshold of the destination country. Please check thresholds and duties for the international delivery address before placing an order. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Please also note that for international deliveries: any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; and the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements.

PROBLEM WITH A DELIVERY?

If your delivery is late, lost, incorrect or contains a damaged item, we will do everything we can to get the issue resolved promptly.

For assistance, please contact us. Our friendly team will be happy to help you.